As part of our ongoing commitment to enhancing staff efficiency and improving service quality, a specialized training program was conducted for reception staff, focusing on professional etiquette and effective interaction with patients and visitors.
The program covered:
✅ Effective communication skills
✅ Managing various workplace situations professionally
✅ Stress management and appropriate conduct
✅ Practical exercises and real-life scenarios based on actual work environments
The training was delivered by Dr. Ashraf Zakaria, a specialized trainer from Impact Training and Development Center, who provided practical, hands-on content aimed at improving staff performance and ensuring a level of service that reflects our institutional standards and the trust of our clients.
We extend our appreciation to everyone who contributed to the success of this program and wish our staff continued success in applying the skills they have gained.
